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Terms and conditions

NTMK LOGISTICS LLC

STANDARD TERMS & CONDITIONS OF SERVICE

1. APPLICATION & ACCEPTANCE

These Terms & Conditions apply to all freight forwarding, logistics, transportation, trucking, customs brokerage, warehousing, and related services provided by NTMK Logistics LLC (“NTMK”) to the customer, shipper, consignee, importer/exporter, or their authorized agent (“Customer”). By booking, tendering cargo, requesting services, accepting services, or accepting an invoice, Customer agrees to these Terms, except to the extent superseded by a separate written agreement signed by NTMK.

2. CUSTOMER INFORMATION & DOCUMENTATION

Customer is responsible for providing complete, accurate and timely commercial invoices, packing lists, shipping instructions, cargo descriptions, quantities, weights, dimensions, values, customs information, licenses, permits, MSDS and other documents reasonably required for the shipment. Where requested, commercial invoices and packing lists must be signed/stamped by the manufacturer or authorized seller. NTMK may rely on information provided by Customer. Any delay, loss, penalty, duty, tax, storage, demurrage, detention, inspection, rejection or other cost resulting from inaccurate, incomplete, late or misleading information or documentation shall be for Customer’s account, except to the extent caused by NTMK’s proven negligence.

3. CARGO INSURANCE — IMPORTANT

Cargo insurance is not automatically included in NTMK’s freight, trucking, forwarding, customs or logistics charges. Customer is responsible for arranging adequate cargo insurance for each shipment unless NTMK separately confirms in writing that insurance has been purchased on Customer’s behalf. NTMK is not the cargo insurer. Where NTMK assists in obtaining or facilitating insurance, any claim remains subject to the insurer’s policy terms, exclusions, deductibles, investigation and approval. NTMK does not guarantee payment of any insured claim or the full value claimed. If Customer elects not to purchase cargo insurance, Customer assumes the risk of uninsured cargo value except to the extent NTMK is legally liable under applicable law or a separate written agreement.

4. THIRD-PARTY CARRIERS & SERVICE PROVIDERS

NTMK may use ocean carriers, motor carriers, airlines, warehouses, terminals, customs brokers, agents and other third-party service providers. Their services may be subject to their own bills of lading, tariffs, terms and liability limitations. NTMK shall not be responsible for loss, damage, delay, theft, misdelivery or other acts/omissions of third parties except to the extent liability is imposed on NTMK under applicable law or an express written agreement.

5. LIABILITY & CARGO CLAIMS

NTMK’s liability, if any, shall be limited to direct, documented loss to the extent caused by NTMK’s proven negligence, willful misconduct, or other liability imposed by applicable law. NTMK shall not be liable for consequential, incidental, special, indirect or lost-profit damages except where prohibited by law. Any applicable carrier, bill of lading, tariff or statutory limitation of liability shall apply. Nothing in these Terms is intended to waive any liability or claim that cannot legally be waived.

6. CLAIM NOTICE & DOCUMENTATION

Customer must promptly notify NTMK in writing of any loss, damage, shortage, delay or misdelivery and provide all supporting documents, including photographs, delivery records, commercial invoices, packing lists, proof of value and other evidence reasonably requested. Claims must be submitted within any applicable contractual, carrier, tariff or statutory deadline. Nothing in these Terms shortens any mandatory period provided by applicable law.

7. PAYMENT & DISPUTED INVOICES

Invoices are due upon receipt or according to the agreed credit terms. Overdue amounts accrue interest at 1.5% per month (18% per annum), or the maximum rate permitted by law, whichever is lower, plus reasonable collection costs and attorneys’ fees where legally recoverable. Customer may not withhold, deduct, set off or delay payment of undisputed invoices or amounts unrelated to a separate cargo claim or service dispute. A dispute must identify the specific invoice, amount, and reason in writing. The undisputed portion remains payable when due.

8. SUSPENSION OF SERVICES & CARGO RIGHTS

If Customer has overdue or unpaid amounts, NTMK may, after reasonable notice where required, suspend credit and/or further services and exercise any lien, retention or other rights available under applicable law and the applicable transportation documents. NTMK may require payment or adequate security before releasing or continuing services, to the extent legally permitted.

9. DUTIES, TAXES & ACCESSORIAL CHARGES

Customer is responsible for customs duties, tariffs, taxes, exams, inspections, demurrage, detention, storage, chassis, terminal, port, carrier, documentation, handling and other governmental or third-party charges unless expressly included in NTMK’s written quotation. Charges resulting from customs holds, documentation issues, changes in government requirements, consignee delays or failure to take delivery remain Customer’s responsibility.

10. QUOTATIONS, RATES & THIRD-PARTY CHARGES

Rates are based on the shipment information available when quoted and may be subject to carrier, fuel, terminal, customs, tariff, exchange-rate or other third-party changes. Unless expressly stated otherwise, quotations exclude cargo insurance, duties/taxes and unforeseen third-party charges.

11. FORCE MAJEURE & DELAYS

NTMK shall not be responsible for delays, loss, interruption or failure to perform caused by events beyond its reasonable control, including weather, natural disasters, war, terrorism, strikes, labor disputes, port congestion, carrier disruption, government action, customs holds, epidemics, cyber incidents or other force majeure events. NTMK will use reasonable efforts to assist Customer in mitigating such events.

12. GOVERNING DOCUMENTS & LAW

These Terms supplement the applicable quotation, booking confirmation, bill of lading, tariff, service agreement and other transportation documents. If there is a conflict, the applicable mandatory law and any signed written service agreement shall control, followed by the applicable transportation document/tariff and then these Terms. Any provision found unenforceable shall be modified only to the extent necessary, without affecting the remaining provisions.